Operations Manager - Harare,Zimbabwe
- Harare, Zimbabwe
|Job Role||Operations Manager|
|Employment Type||Full Time|
|Monthly Salary||$2000 negotiable|
|Career Level||Senior Management|
|Years of Experience||3|
|Nationality||Zimbabwean or Permanent Resident|
|Degree||Finance and Banking|
He/she is responsible for maintaining up-to-date, accurate records, and generating reports. Ensure timeous disbursements, strong client service, and good employee morale. Plan and coordinate an efficient Operations and office workflow .
Supervises and manages the Operations and office staff
ïEnsure that all staff follow policies and procedures
Responsible for setting Operations staff performance contracts goals/KPIs and monitor performance against these benchmarks.
Maintains a neat, up to date and accurate client records.
Accurately documents problems and actions taken to resolve the problem, including follow-up, root cause analysis and reporting
Ensure all documentation and requirements are complete prior
Authorize the creation of all customers in the system
Ensures adherence to established processes and procedures for incidents & problem resolution
Ability to craft and review policies and process manuals
Able to coach and motivate
Strong written and oral communication skills
Strong interpersonal skills
Good time management and planning skills
Good analytical skills
Customer focused and Service orientation
An MBA is advantageous
Minimum of three years of experience in a Senior Management position
Three years prior experience in banking and/or accounting is recommended
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