Customer Service Representative - Lusaka, Zambia
- Harare, Zimbabwe
|Job Location||Lusaka, Zambia|
|Company Type||Agricultural/Supply Chain|
|Job Role||Customer Service Representative|
|Employment Type||Full Time|
|Career Level||Entry Level|
|Years of Experience||5|
|Residence Location||Lusaka, Zambia|
|Nationality||Zambian National or Resident|
Duties and responsibilities include but are not subject to:
The customer service responsibilities start with the receipt of the medium term planning, followed by contract scheduling and nomination after which the process is handed over to the execution team.
The customer service team also handles after care such as complaint management, customer performance metrics, inputs on customer account plans.
Applies a comprehensive understanding of supply chain practices and procedures to gather and verify medium-short term S&OP demand/capacity outlook based on various input sources (e.g. sales orders, forecast, contract position, inventory available, and direct input from sales/demand teams).
Ensuresthe scheduling plan is signed off, communicated and agreed upon with the commercial & planning
Proactively leads, manages and optimizes the contract position, arbitrage the opportunities
Manages the nomination of inbound and outbound counterparty obligations
Prepares the suppliers/customers visits.
Build up customer specialized knowledge in order to signal to the internal organization any changes in order pattern and to inform relevant parties of expected customer requirements
Monitor order patterns, anticipating demand and pro-actively inform suppliers/customers about contract balances and related information.
Good understanding of supplier/customer requirements & consequences of deviating from supplier/customer requests.
Excellent knowledge on the contract Fosfa/gafta and local contract
Excellent knowledge of the products
Problem solving skills
Advanced understanding on the customers needs based segmentation
Understanding of implications of all relevant internal processes and procedures on stakeholders (logistics,planning, execution)
3-5 years of relevant work experience in Supply Chain/Customer Services or relevant customer facing experience
Food/feed/agri environement experience/knowledge a plus
Experience in a process driven environment a plus
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