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The main purpose of the Lodge General Manager is to manage the lodge and thereby create a profound guest experience, in line with the service vision and creative concepts of the Lodge.
It is the responsibility of the Lodge General Manager to monitor hospitality service, maintenance, and housekeeping standards within the lodge. The role is additionally strategic in nature, and the Lodge General Manager must drive the appropriate service directives for the camp, and move the departments towards achieving broader goals.
In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the camp needs to be monitored so that it runs in a cost effective manner, within the agreed budget; in a manner, which is conducive to positive inter-personal relationships between staff; and at a superior level of efficiency.
The Lodge General Manager is also responsible for ensuring that the morale of the camp staff is kept at a high level and that staff are developed on an ongoing basis.
Finally, the Lodge General Manager must provide a written hand over of responsibilities to the Front of House Manager in his/her absence and ensure that a full handover is received on his/her return.
This position is accountable to the Operations Manager.
Scope of work:
In broad terms the Camp Manager oversees the following key performance areas:
Drive the broader goals of the company, in terms of the camp, by planning and implementing Strategic Management Plans.
Management, training and up skilling of the camp staff
Ensure ultimate guest relations in the camp and that the “at home” personal attention levels are maintained.
Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded.
Effective financial management through the administration of orders and effective stock control. ?
Effective communication and maintenance of camp relations. ? Salary & Benefits
Salary is commensurate with experience, 100% medical aid, Funeral cover for up to 11 family members, 12 FOC bednights per year, Flight/Fuel allowance for leave. Note the work cycle is 8 weeks ON and 3 weeks OFF (Camp based) Accommodation and all meals are provided
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Maintain all vehicles, roads, watering holes, air-strip and other concession areas
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Draw up and maintain an annual concession maintenance budget
Produce timely and detailed service & maintenance plans & reports
Operate vehicle in a safely manner and use field automation systems
Follow all companys filed procedures and protocols and develop new ones to support the operation
Manage the Concession Technical/Maintenance team to derive maximum value and output
Comprehend Camp specific requirements and make appropriate recommendations/briefings Salary & Benefits
Salary is commensurate with experience, 100% medical aid, Funeral cover for up to 11 family members, 12 FOC bednights per year, Flight/Fuel allowance for leave. Note the work cycle is 8 weeks ON and 3 weeks OFF
Plan and direct food preparation and culinary activities
Modify menus or create new ones that meet quality standards
Estimate food requirements and food/labor costs
Supervise kitchen staff’s activities
Arrange for equipment purchases and repairs
Recruit and manage kitchen staff
Rectify arising problems or complaints
Give prepared plates the “final touch”
Perform administrative duties
Comply with nutrition and sanitation regulations and safety standards
Maintain a positive and professional approach with coworkers and clients
Salary & Benefits
Salary is commensurate with experience, 50% medical aid, Funeral cover for up to 11 family members, 12 FOC bednights per year, the work cycle is 8 weeks ON and 3 weeks OFF. (Camp Based)
Duties to include:
Performs a variety of skilled carpentry work in the maintenance and repair of buildings, facilities, and fixtures.
Alters, repairs, inspects and constructs articles and structures of wood, including partitions, counters, doors, window frames, scaffolds, forms and fences.
Constructs and repairs furniture, equipment and wooden fixtures such as cabinets, countertops, desks, and shelves and other delicate hand made items.
Hangs drywall; performs taping and texturing and drywall repairs.?
Lays and repairs floors
Operates saws, lathes, planers, shapers, joiners, sanders, and other woodworking equipment.
Performs glazing and roof repair functions.
Plans, organizes and lays out assigned tasks; estimates labor and material project costs.
Monitors supply and equipment inventories and recommends/requisitions purchases.?
Maintains a variety of records including those related to preventive maintenance and service performed.
Performs semi-skilled duties related to other maintenance trade areas.
Performs other related duties as assigned.
Salary & Benefits
Salary is commensurate with experience, Funeral cover for up to 11 family members. 26 day working month with 24 days of Annual Leave. (Francistown based)